Terms & Conditions
Last Updated: September 2026
These Terms & Conditions govern the use of the Turnova Pro LLC website and the booking and use of our cleaning and property-support services. By requesting, booking, or using our services, you agree to these terms.
Our Services
Turnova Pro provides professional cleaning and property-support services, which may include Airbnb turnover cleaning, vacation rental cleaning, residential cleaning, move-in/move-out cleaning, deep cleaning, linen-related services, restocking, and other property-support services agreed upon with the customer.
Service availability may vary depending on location, property type, scheduling, and specific requirements.
Quotes and Pricing
Prices displayed on our website may represent starting prices or general estimates.
Final pricing may vary based on property size, condition, location, service requirements, additional requests, and other factors relevant to the service.
Any additional services or work outside the originally agreed scope may result in additional charges.
Booking and Scheduling
Service requests are subject to availability and confirmation by Turnova Pro.
Submitting a booking or request form does not necessarily guarantee an appointment until the service details and schedule have been confirmed.
Customers are responsible for providing accurate property, service, and contact information when making a booking.
Property Access
Customers and property managers are responsible for providing accurate and timely access information before the scheduled service. This may include keys, lockbox codes, smart-lock information, building or gate access instructions, parking information, and any other details necessary for our team to access the property.
If Turnova Pro is unable to access the property because access information is incorrect, unavailable, incomplete, or not provided on time, Turnova Pro will not be responsible for any resulting delay or missed service. Applicable cancellation, rescheduling, or access-related fees may apply in accordance with our policies.
Unsafe or Hazardous Conditions
Turnova Pro reserves the right to refuse, pause, or stop a service if conditions at the property may reasonably present a health or safety risk to our team. This may include hazardous materials, dangerous or unsecured animals, severe pest infestations, exposed needles or sharp objects, bodily-fluid hazards, unsafe electrical or structural conditions, or other serious safety concerns.
If a service cannot safely be completed, Turnova Pro will communicate with the customer or property manager regarding the situation and any appropriate next steps.
Customer Responsibilities
Before service begins, customers should:
Provide accurate booking and property information
Disclose any special cleaning requirements or property concerns
Secure valuables and sensitive personal belongings
Provide necessary access instructions
Inform Turnova Pro of any known safety concerns or hazardous conditions
Ensure utilities necessary to perform the service are available
Service Limitations
Turnova Pro will make reasonable efforts to provide professional, high-quality service. However, certain stains, damage, excessive buildup, hazardous materials, pest-related conditions, or other property conditions may not be fully correctable through standard cleaning.
Services outside the agreed scope may require additional time, fees, or a separate service arrangement.
Payments
Customers are responsible for paying all applicable charges associated with confirmed services.
Payment timing and accepted payment methods will be communicated during the booking or confirmation process.
Applicable taxes, additional services, or approved charges may be added where required.
Cancellations and Rescheduling
Additional Cleaning / Work Outside Original Scope
Pricing is based on the scope of work agreed upon at the time of booking or service confirmation. Additional charges may apply if the property requires substantially more time or work than originally booked.
This may include excessive trash or mess, heavy buildup, additional rooms or areas, unusually extensive cleaning needs, or other services outside the originally agreed scope. When reasonably possible, Turnova Pro will communicate significant additional work or charges before proceeding.
Service Concerns / Re-clean
If a customer believes an area was missed or a service was not completed as agreed, they should contact Turnova Pro promptly with details of the concern.
Turnova Pro will have a reasonable opportunity to review the concern and, when appropriate, correct or re-clean the affected area before a refund, credit, or other resolution is considered. Any resolution will depend on the circumstances of the service.
Damages & Pre-existing Conditions
Customers should notify Turnova Pro as soon as reasonably possible if they believe damage occurred during a service.
Turnova Pro is not responsible for pre-existing damage, normal wear and tear, improperly installed, loose, damaged, or unsecured items, or damage and problems resulting from property conditions or circumstances outside Turnova Pro’s reasonable control, subject to applicable law.
Payment
Customers are responsible for payment of all charges for completed services, including any approved additional services or applicable fees.
Payment requirements and accepted payment methods will be communicated during booking or service confirmation. Unpaid or overdue balances may result in future services being paused, declined, or canceled until the outstanding balance is resolved.
Safety & Liability
Turnova Pro takes reasonable care when providing its services. To the extent permitted by applicable law, Turnova Pro will not be responsible for delays, inability to perform services, damage, or other issues resulting from circumstances outside its reasonable control, including unsafe property conditions, inaccurate access information, utility interruptions, building restrictions, severe weather, or other circumstances that prevent services from being safely or reasonably completed.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Damages and Liability
Customers should notify Turnova Pro as soon as reasonably possible if they believe damage occurred during a service.
Turnova Pro will review reported concerns individually. Turnova Pro is not responsible for pre-existing damage, normal wear and tear, improperly installed or unsecured items, or damage resulting from conditions outside our reasonable control, subject to applicable law.
Refunds and Service Concerns
If you have a concern regarding a completed service, please contact Turnova Pro promptly so the issue can be reviewed.
Where appropriate, Turnova Pro may determine whether a corrective service, credit, partial refund, or other reasonable resolution applies based on the circumstances.
Communication
By providing your contact information, you authorize Turnova Pro to contact you regarding inquiries, quotes, bookings, scheduling, service updates, payments, and other communications related to your services.
Website Use
The information on this website is provided for general information about Turnova Pro and its services. You may not misuse the website, attempt to interfere with its operation, or use its content for unlawful purposes.
Changes to These Terms
Turnova Pro may update these Terms & Conditions when business practices, services, or policies change. Updated terms will be posted on this page.
Contact Us
For questions regarding these Terms & Conditions, please contact Turnova Pro using the contact information provided on our website.