Cancellation Policy

Last Updated: September 2026

Turnova Pro understands that schedules can change. To help us manage appointments and provide reliable service to all customers, we ask that cancellations and rescheduling requests be made as early as possible.

Cancellation Notice

Customers should provide at least 24 hours’ notice before the scheduled service time when requesting a cancellation or rescheduling.

Cancellations or rescheduling requests made at least 24 hours in advance may be accommodated without a late cancellation fee, subject to availability.

Late Cancellations

Cancellations made less than 24 hours before the scheduled appointment will be subject to a $65 late cancellation fee.

Same-Day Cancellations

Same-day cancellations will be subject to the same $65 late cancellation fee, as staff and scheduling resources may already have been reserved for the appointment.

Back-to-back and time-sensitive Airbnb or vacation-rental turnover appointments are also subject to the same late-cancellation terms because staffing and scheduling resources may already have been reserved specifically for the property.

Airbnb/Vacation Rental

Back-to-back and time-sensitive Airbnb or vacation-rental turnover appointments may also be subject to the same late-cancellation terms because staffing and scheduling resources may already have been reserved specifically for the property.

Property Access / Missed Appointments

If our team cannot access the property at the scheduled time because access instructions were incorrect, unavailable, or not provided, the appointment may be treated as a late cancellation or missed appointment.

Applicable charges may apply.

Rescheduling

We will make reasonable efforts to accommodate rescheduling requests based on availability.

Changes requested with sufficient notice can generally be moved to another available date or time. Last-minute rescheduling requests may be subject to the same conditions as late cancellations.

Turnova Pro Cancellations

In the event Turnova Pro needs to cancel or reschedule an appointment due to unforeseen circumstances, we will contact the customer as soon as reasonably possible and work to arrange another suitable service time.

How to Cancel or Reschedule

To cancel or reschedule a service, please contact Turnova Pro using the contact information provided on our website.